Meet the team: Stacey, Izabela and Shauna

Meet the team: Stacey, Izabela and Shauna

Posted by IDC Team | 20th January 2025 | Team News

Stacey: A Key Member of the Inspired Dental Care Team

Stacey joined Inspired Dental Care in August 2022 with a strong background in dentistry that has honed her skills in delivering exceptional customer service. Her experience in the retail sector has equipped her with the ability to connect with people from all walks of life, making her a valuable addition to our practice.

Before joining our concierge team, Stacey began her dental journey at an NHS practice, where she gained foundational knowledge and experience. This background has allowed her to adapt seamlessly to her role at Inspired Dental Care, where she strives to create an inviting atmosphere for patients. Stacey radiates warmth and genuine care, ensuring that every individual feels valued and supported during their visits. Her friendly approach helps to ease any anxiety patients may have, fostering a sense of comfort that is essential in a dental environment.

In addition to her primary concierge responsibilities, Stacey has recently started supporting our treatment coordinators with their administrative tasks and communications. This additional role highlights her willingness to assist her colleagues and enhance the overall efficiency of the practice. Her collaborative spirit and proactive attitude make her a great support to the entire team, ensuring that patient care remains a top priority.

Stacey’s dedication extends beyond her professional duties. She has received training as a Dementia Friend, equipping her with the knowledge and skills to provide compassionate care to individuals living with dementia. This training aligns perfectly with her goal of creating a welcoming and supportive environment for all patients, particularly those who may need extra support.

Stacey’s warm personality, exceptional customer service skills and commitment to patient care make her a vital part of the Inspired Dental Care team. Her ability to connect with patients and support her colleagues contributes to the practice’s mission of providing a positive and welcoming dental experience for everyone.

Izabela: Lead Concierge at Inspired Dental Care

Izabela joined the Inspired Dental Care team in 2021, bringing with her an impressive decade of experience in customer service in hospitality. Her background has equipped her with the skills necessary to excel in her role as Lead receptionist where she plays a pivotal role in ensuring the smooth operation of the practice’s administrative functions.

As the head concierge, Izabela is a crucial support to both Stacey, Shauna and Tara within the administrative team. Her responsibilities encompass a wide range of tasks, including managing patient inquiries, scheduling appointments, and coordinating the daily operations of the practice. Izabela’s keen attention to detail and organisational skills ensure that everything runs efficiently, creating a welcoming environment for patients and staff alike.

Izabela’s approach to customer service is rooted in her belief that every patient deserves a positive experience. She goes above and beyond to make sure that patients feel valued and cared for from the moment they enter the practice. Her approachable personality and communication skills build strong rapport with patients, helping them feel comfortable and relaxed during their visits. 

In addition to her reception duties, Izabela supports the administrative team in various projects, working collaboratively to enhance the overall efficiency of the practice. Her experience in customer service allows her to identify areas for improvement, ensuring that the team continually evolves to meet the needs of patients efficiently.

Izabela’s dedication to her professional responsibilities exemplifies the skills she strives to achieve. Her commitment to delivering exceptional patient care and her supportive role within the team make her a vital asset to Inspired Dental Care.

As lead concierge, Izabela not only ensures that operations run smoothly but also contributes to creating a positive and warm atmosphere for everyone who walks through the door.

Shauna: Marketing Lead at Inspired Dental Care

Shauna joined Inspired Dental Care in September 2023 and stepped into the role of Marketing Lead very shortly after that. With several years of experience in customer service, Shauna has a passion for connecting with patients

In her current role, Shauna oversees the essential aspects of patient interaction, including managing voice and digital communications as well and scheduling and diary management. Her focus is on ensuring that every patient have a positive experience that excels expectations, reinforcing Inspired Dental Care’s commitment to exceptional customer service. Her approachable conduct and proactive approach help building rapport with patients, making them feel valued and cared for right from the start of their patient journey.

Shauna’s academic background significantly contributed to her role at Inspired Dental Care. In 2020, Shauna graduated from Bath Spa University with a 2:1 Bachelor of Arts degree in TV, Film, and Digital Production, which provided her with a solid foundation in content creation and visual communication. These skills are vital in her marketing lead position, allowing her to create engaging content that resonates with the practice’s audience.

As Marketing Lead, Shauna oversees the practice’s social media presence, including digital platforms such as Instagram, Facebook, and TikTok. Her creative strategy ensures that the content is both informative and engaging. In addition to managing social media, Shauna writes and updates the blog with current trends and relevant topics, further enriching the practice’s online presence. By regularly updating the practice’s website with important information and promotions, she plays a crucial role in strengthening Inspired Dental Care’s digital footprint.

With her diverse skill set and dedication to patient care, Shauna Church is an asset to the Inspired Dental Care team, helping to shape the practice’s chronicle and connect meaningfully with its patients and the wider community. 

Teamwork makes the dream work

Shauna, Izabela and Stacey at Inspired Dental Care all play a vital role in delivering outstanding patient experiences and ensuring the smooth operation of the practice. Shauna’s innovative marketing strategies effectively connect the practice with the community, while Izabela’s organisational skills keep administrative functions running seamlessly, fostering a welcoming environment for everyone. Stacey’s compassionate approach and customer service expertise further enhance patient care, ensuring that each visit is a positive one.

Together, they exemplify the core values of Inspired Dental Care: delivering bespoke care and a commitment to patient satisfaction, all while embracing teamwork and a focus on continuous improvement. Their individual strengths and collective dedication not only enrich the practice but also create a supportive atmosphere where patients feel valued and understood. As Inspired Dental Care continues to grow, these contributions will undoubtedly remain central to providing high-quality dental care to our lovely, loyal patients.

 

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